ONLINE TUTORING POLICY

SCHEDULING

  • Sessions are typically scheduled in advance, and availability is based on a first-come, first-served basis.

PAYMENT POLICY

  • Payment for a session must be sent at least 12 hours before the scheduled session time to confirm the appointment.

PAYMENT METHODS

  • Payments can be made via Paypal, bank transfer
  • We will provide payment details upon the confirmation of the tutoring arrangement

SUBSCRIPTION / PACKAGE PAYMENTS

  • For students who wants subscription plans or packages of multiple sessions, full payment for the selected plan must be made in advance.
  • Unused sessions from a subscription or package plan are non-refundable but may be rescheduled within the validity period of the plan.

CANCELLATION POLICY

  • Students may cancel a scheduled tutoring session up to 12 hours before the scheduled start time without incurring any cancellation fees.
  • Cancellations made within 12 hours of the scheduled session will be subject to a cancellation fee of 30% of the session cost.
  • Cancellations made for more than 5 sessions within the month will be subject to a cancellation fee of 10% of the total monthly cost for each additional cancelled session.
  • In cases of emergency or unforeseen circumstances, exceptions to the cancellation policy may be considered. Students should notify the tutor as soon as possible to discuss their situation.

MISSED SESSIONS

  • If a student fails to attend a scheduled session without prior notice, the tutor reserves the right to charge the full session fee.
  • In cases of documented emergencies or unavoidable circumstances, the tutor may, at their discretion, offer a rescheduled session or a partial refund.

CODE OF CONDUCT

  • Respectful and professional behaviour is expected during all interactions.
  • Inappropriate conduct will result in immediate termination of services.

TERMINATION OF SERVICES

  • Either party has the right to terminate tutoring services with two weeks’ notice.
  • Repeated violations of the tutoring policy may result in immediate termination of services.

By engaging in tutoring services with ZETUTOR, you agree to abide by the terms and conditions outlined in this cancellation and refund policy.

For any questions or concerns, please contact ZETUTOR through Whatsapp or Instagram or email

Thank you for choosing ZETUTOR for your educational needs!